Contact information

Contact information

ELECTRICITY

Customer service, sales and transmission agreements, and invoicing

Tel.: +358 20 630 3000 (Mon–Fri 8am–4pm)
Street address: Voimakatu 17, FI-33100 Tampere, Finland
The customer service point at Voimakatu is open Mon–Fri 8am–11am and 12pm–4pm
E-mail: asiakaspalvelu@sahkolaitos.fi

Corporate sales

Tel.: +358 20 630 3007 (Mon–Fri 8am–4pm)
E-mail: yritysmyynti@sahkolaitos.fi

Payment arrangements and recovery (ledger)

Tel.: +358 20 630 3005 (Mon–Fri 8am–4pm)

Electricity connection issues, Tampereen Sähköverkko Oy, technical customer service

Tel.: +358 20 630 3600 (Mon–Fri 9am–3pm)
You can also book an appointment with one of our specialists via our customer service.
Matters related to electricity connections for construction and renovation: sahkoliittyma@sahkolaitos.fi
Matters related to energy measurement in the electricity network: mittauspalvelu@sahkolaitos.fi
Cable location information: sijaintikartat@tampereenvera.fi

HEATING, COOLING, AND GAS

Customer service and technical customer service

Tel.: +358 20 630 3003 (Mon–Fri 8am–4pm)
E-mail: lampopalaute@sahkolaitos.fi

Connection issues and sales

Tel.: +358 20 630 3006 (Mon–Fri 8am–4pm)
E-mail: lampopalaute@sahkolaitos.fi

TELEPHONE (SWITCHBOARD)

Tampereen Sähkölaitos Oy, tel. +358 20 630 3001
Tampereen Sähköverkko Oy, tel. +358 20 630 3601
Tampereen Vera Oy, tel. +358 20 630 3901

FAULT REPORTS

Faults related to the distribution of electricity, district heating, or natural gas +358 80 090 171 24 h/day Calling the number is cost-free.
Fault report service for outdoor lighting: http://katuvaloviat.tampere.fi

INVOICING

We do not accept paper invoices or invoices sent via e-mail.

E-invoicing operator and ID
Liaison Technologies Oy 003708599126

Tampereen Sähkölaitos Oy's invoicing address
Tampereen Sähkölaitos Oy, Voimakatu 17, FI-33100 Tampere, Finland
Business ID: 0153791-8
EDI: 0037015379182210

Tampereen Sähköverkko Oy's invoicing address
Tampereen Sähköverkko Oy, Voimakatu 17, FI-33100 Tampere, Finland
Business ID: 1950681-0
EDI: 0037195068102220

Tampereen Vera Oy's invoicing address
Tampereen Vera Oy, Väkipyöränkatu 5, FI-33720 Tampere, Finland
Business ID: 1950694-1
EDI: 0037195069412230

The Tampereen Sähkölaitos group has started to utilise the invoicing portal provided by Liaison Technologies Oy. The invoicing portal is used via the Internet, and it enables the electronic creation and sending of invoices if the invoice issuer has not implemented e-invoicing in some other way. Using the portal is cost-free for the invoice issuer.

The invoicing portal can be used via the following link:
https://einvoice.liaison.com/portal/app/login/index.rails

Log-in instructions for the invoicing portal (in Finnish)

Technical support for the invoicing portal of Liaison Technologies
E-mail: support.europe@liaison.com
Tel.: +358 6009 3388
€2.95/min + local network fee
Helpdesk provides assistance on weekdays during 8am–6pm

STREET AND POSTAL ADDRESSES

Tampereen Sähkölaitos Oy
Voimakatu 17, FI-33100 Tampere, Finland
Rahtimiehenkatu 7, FI-33270 Tampere, Finland (the Lielahti power plant)
Rauhaniementie 13 B, FI-33180 Tampere, Finland (the Naistenlahti power plant)

Tampereen Sähköverkko Oy
Voimakatu 17, FI-33100 Tampere, Finland

Tampereen Vera Oy
Väkipyöränkatu 5, FI-33720 Tampere, Finland

Tammervoima Oy
Hyötyvoimankuja 1, FI-33680 Tampere, Finland

INTERNET AND E-MAIL ADDRESSESS

www.sahkolaitos.fi
www.tampereensahkoverkko.fi
www.tampereenvera.fi
www.tammervoima.fi

The e-mail addresses are in the form of firstname.lastname@sahkolaitos.fi or firstname.lastname@tampereenvera.fi

FOR THE MEDIA

Communications Manager Riitta Savola, tel. +358 50 599 4207, firstname.lastname@sahkolaitos.fi

Opaskartta Ratinaan


Guidemap for Lämpötalo visitors
(Voimakatu 17, Ratina)

You'll find our customer service in Lämpötalo at Ratina, Tampere.


Visiting guide for Tampereen Vera (Väkipyöränkatu 5, Hervanta)

Visiting guide for the Lielahti power station
(Rahtimiehenkatu 5, Lielahti)