We will start using a new billing software on 1 October 2019. Due to this change, the consumed energy for the period of January-September 2019 that has not yet been invoiced, will be invoiced in October. After October, invoices will be issued as follows:
- If you have received invoices monthly or every second months, you will receive an invoice in November 2019. After this, you will receive invoices normally according to your regular invoicing period.
- If you have received invoices in every three months or more, you will receive the next invoice in January 2020, after which the invoicing period will continue as normal.
- If you are an estimated billing customer, you will receive the balancing bills in October 2019 and January 2020. After this, you will receive invoices normally according to your regular invoicing period.
Due to the change in the billing software the due date of the invoices may change, and the appearance of the invoice will also change. Please see below for more information.