Cancellation policy

The consumer has the right to cancel an agreement made via telephone, mail or internet within 14 days after the agreement has been made without giving a reason. Cancellation notice must be done in writing within the 14 day period via post or email. The following information must be given in the notice:

1. Title: Cancellation of the agreement.
2. Date of the order, name, address, telephone number and email address.
3. Address of the location of use. If cancellation includes several locations of use, please include them all.
4. If cancellation notice is sent via post, please sign the cancellation. If the agreement has other parties, all parties must sign the cancellation notice.
5. Date and place.

Please send the cancellation notice to

asiakaspalvelu@sahkolaitos.fi or via post to Tampereen Sähkölaitos Oy/Asiakaspalvelu, Voimakatu 17, 33100 Tampere

Once the cancellation notice is received by Tampereen Sähkölaitos, the agreement will be cancelled. If you have requested the commencement of the electricity supply before the end of the cancellation period, you will be required to pay a contractual confirmation for the electricity supplied at the time of the cancellation notice