Tammerkoski

FAQs

In order to help you, we have compiled here the answers to our customers’ most frequently asked questions. These questions may also provide you with a quick answer to your question.

You can also contact us with the contact form. We will provide you with a personal answer as soon as possible.

Can I conclude an electricity agreement with you anywhere in Finland?

Can I conclude an electricity agreement with you anywhere in Finland?

Yes, we can provide you with an agreement for your home, holiday home, or company across Finland. Read more about our products here.

I am about to move. When should I conclude an electricity agreement?

I am about to move. When should I conclude an electricity agreement?

You can conveniently terminate your old electricity agreement when you are concluding an agreement with us for your new home. We recommend that you conclude the new agreement no later two (2) weeks before you move. In case of property sales (e.g., a detached house), please contact our customer service by phone in order to transfer your electricity connection.

What will happen to my fixed-period agreement when I move?

What will happen to my fixed-period agreement when I move?

Your fixed-period agreement will be terminated when you move. You can conclude a new agreement on our website or by calling our customer service. 

I wish to change my electricity provider. What do I need to do?

I wish to change my electricity provider. What do I need to do?

Switching from your current electricity company to Tampereen Sähkölaitos is easy. You can conveniently switch electricity providers online or by calling the customer service. We will take care of all practical matters connected with switching electricity providers for you.

I wish to terminate my old agreement and not conclude a new one. What do I need to do?

I wish to terminate my old agreement and not conclude a new one. What do I need to do?

If you wish to terminate your old sales agreement and not conclude a new one, please contact our customer service at +358 20 630 3000.

How will I know for sure that the electricity I have purchased as produced with renewable energy sources really is produced in that way?

How will I know for sure that the electricity I have purchased as produced with renewable energy sources really is produced in that way?

We have authenticated all electricity produced with renewable energy sources and sold to households and small companies with official guarantees of origin. In Finland, the guarantee of origin system is maintained by the transmission system operator Fingrid Oy, which is monitored by the Finnish Energy Authority.

Energy companies are obligated to report the amount of electricity produced into the network by different production methods, and, on the basis of this, the origin of the electricity can be determined.

The electricity providers then purchase guarantees of origin to the extent that they have sold electricity produced with renewable energy sources. This way it can be ensured that the sold electricity has been produced with renewable energy sources and that renewable energy is only sold to the extent that it has been produced into the electricity network.

How often will I receive electricity invoices? In what way will I receive the invoices?

How often will I receive electricity invoices? In what way will I receive the invoices?

We will send invoices at one, two, or three-month intervals depending on the electricity consumption, heating method, or what has been agreed upon at the time of conclusion of the agreement.

You can receive your invoices in the form of an e-invoice, direct payment, or paper invoice. The paper invoices are free of charge. You can easily create an environmentally friendly e-invoice in your own online banking service.

Can I extend the due date of an invoice?

Can I extend the due date of an invoice?

As a private customer, you can extend the due date by 15 days from the original due date of your invoice. Extending the due date costs €4.50 (VAT incl.). In addition, interest on delayed payments is also charged for the period after the due date. If you wish to extend the due date of your invoice, please contact our customer service.

The due date of direct payment cannot be extended.

How can I monitor my electricity or heating consumption?

How can I monitor my electricity or heating consumption?

You can monitor your consumption down to the hourly level by registering yourself in our cost-free Wattimaatti service at wattimaatti.fi. Your agreements and invoices are also displayed in the service.

Additional information on the Wattimaatti service. 

 

I forgot to conclude an electricity agreement. How quickly can my home be connected to the electricity network?

I forgot to conclude an electricity agreement. How quickly can my home be connected to the electricity network?

In case of urgent moving-related matters, we recommend that you contact our customer service by phone. If the connection to the electricity network takes place on the same or next day, the network company can charge you for an urgent connection fee.

In the area of Tampereen Sähköverkko Oy, connection on the day following the conclusion date of the agreement is cost-free if the agreement is concluded by 2.30pm on the preceding workday. For connections completed on the same day as the agreement is concluded, an urgent connection fee of €161.20 is charged.

What kinds of energy sources are used to produce the electricity and/or district heating that I have purchased?

What kinds of energy sources are used to produce the electricity and/or district heating that I have purchased?

The origin of the electricity you have purchased depends on the electricity product you have chosen. Of the products sold to private customers and small companies, the majority are produced with renewable energy sources. The Lähisähkö electricity is produced with either timber, the water of the Tammerkoski rapids, or wind. The HyötyEnergia electricity is produced with mixed waste, and the rest of the products are produced with hydropower. Large companies can purchase electricity produced with the energy sources of their choosing. Tampereen Sähkölaitos does not possess nuclear power shares of nuclear power plants.

When it comes to district heating, the forms of production vary more between the different energy sources. We are increasingly moving towards the use of renewable energy sources. At the moment, approximately half of the heating energy is produced with timber and half with mainly peat and natural gas.  

Is there a district heating network close to my property?

Is there a district heating network close to my property?

In Tampere and the adjacent urban areas, our heating network already covers 600 kilometres. Our sales personnel can provide you with accurate availability information in connection with your property.

Is the heating exchanger working properly, and when does it have to be replaced?

Is the heating exchanger working properly, and when does it have to be replaced?

The equipment is in order when the district heating return water temperature is below 65°C and there are no visible leaks in the equipment. A possible internal leak in the heat exchanger can be detected with, e.g., a leak test. The technical life of the equipment is approximately 20–25 years. We recommend that you request a heating equipment expert to provide you with an estimate on when the equipment needs to be replaced.

Who is responsible for the maintenance of the parts of the heating equipment?

Who is responsible for the maintenance of the parts of the heating equipment?

The equipment's metering panel (shut-off valves, energy meter, and dirt trap) are the maintenance responsibility of the heating company. The occupant/owner of the property is responsible for other equipment.

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