Customer service

Yes, we can provide you with an agreement for your home, holiday home, or company all across Finland. Read more about our products here.

You can change the due date of an outstanding invoice in the Invoicing section of the Sähkis service. Changes cost 4.50 Euros per changed due date.

It is not possible to change the due date of direct payment invoices because the payment orders are sent automatically to the bank as soon as they are ready.

You can agree to change the due dates of payment reminders with Ropo Capital.

You can monitor your consumption down to the hourly level by signing up for our free Sähkis service. You can also find the details of your agreements and invoices in the Sähkis service.

We certify the electricity we sell to households and small businesses that is produced using renewable energy sources with official Guarantees of origin. The Guarantee of origin system is maintained in Finland by the grid company Fingrid Oy, and this is supervised by the Energy Authority.

Energy companies are obliged to declare the amount of electricity that they produce for the grid using different production methods, and based on this information, it is possible to trace the origin of the electricity.

Electricity sellers, on the other hand, buy Guarantees of origin equal to the amount of renewable electricity they sell. This ensures that the electricity that is sold has been produced with renewable energy sources, and that there is only as much renewable energy for sale as has been produced available in the grid.

You can terminate an electricity contract using the contact form. Select Termination of electricity contract as the subject of your message and enter the requested information.

You can terminate a fixed-term contract after the end of the term or if you move in the middle of the contract period. You can terminate a valid-until-further-notice contract with a two-week notice period or upon moving.

If you have changed your electricity supplier, you do not need to terminate your contract – the new supplier will notify us of the termination of the current contract. This ensures that the supply of electricity will continue without interruption.

You will receive an electricity bill every one, two or three months, depending on electricity consumption, heating method or what was agreed upon when you signed your contract.

You can receive your invoice as an e-invoice, a direct payment invoice or a paper invoice. We provide paper invoices free of charge. You can handle your e-invoices, which are more environmentally friendly, conveniently in your own online bank.

You can enter the number of the account you want to use for refunds securely using the account number form.

In urgent cases, you should contact our customer service by phone. Any fees for connecting electricity on the same day or the next day will be charged based on the service prices of the local network company.

In the area served by Tampereen Energia Sähköverkko Oy, getting an electricity connection on the day after a contract is made is free of charge if the contract is made by 14:30 on the previous weekday. Connections made on the same day will be charged a rapid connection fee of €161.20 (incl. VAT 24%).

Changing from your current supplier to Tampereen Energia is easy. Choose the best option from the products we have on offer here and make a new contract. We will take care of everything else for you.

You should make your new contract well in advance of the move. This ensures that your new home will have electricity as soon as you move in. You can arrange to terminate your current electricity contract at the same time as you make a contract with us for your new home. You can conveniently sign a new contract here.

If you are moving due to a real estate sale (detached house, etc.), please contact your local network company’s customer service to transfer ownership of the property’s electricity connection.

The equipment is in good condition when the temperature of the district heating return water is below 65°C and there are no visible leaks. Any possible internal leaks in the system can be detected with a leak test, for example. The technical lifespan of the equipment is usually about 20-25 years. If you are concerned, you can ask a district heating professional to evaluate whether the equipment needs replaced.

In Tampere and the adjacent urban areas, our heating network already covers 600 kilometres. Our sales personnel can provide you with accurate information about the availability of district heating for your property.

Your district heating company is responsible for maintaining the metering centre equipment (stop valves, energy meter and dirt separator). The property occupier/owner is responsible for maintaining other devices.

Your fixed-term contract ends when you move. You can choose one of our products for your new address. You can find the products we currently have on sale here.