Frequently asked questions

Who is the Sähkis-portal for?

Sähkis is a portal for electricity, district heating, cooling and gas customers, allowing customers to follow consumption reports as well as offer other digital services.

How do I sign in?

You can sign in using the same credentials used for our current online service. If you are a new user, you will require your customer and contract number to register. You can find the aforementioned details on your heating invoice.

I have forgotten my password. How can I login?

You can easily order a new password. Go to the login page and click “Forgot my password”.  You will receive an email with a link. Follow the link to update your password. The email normally takes a few minutes to arrive, but in longer delays please review your junk mail inbox.

How can I add additional customerships to my portal?

If you wish to add additional customerships to your portal then please send an email to asiakaspalvelu@sahkolaitos.fi. Please include the customer name, customer number and contract number. You can also do this in the Sähkis-portal.

What is the difference between customer data and user data?

A customer (person or company) has a contract with Tampereen Sähkölaitos as well as a customer number.

A user is a person who uses the Sähkis-portal and has access to the customer data within the portal. For example, a real estate manager would be a user and the real estate company would be the customer.

If you change your information found on your profile, you will only change your personal information and not the customer details.

How can I request assistance regarding the Sähkis-portal usage?

If you have any problems or need assistance you can call us at +358 20 630 3000 (weekdays from 8:00 – 20:00, Saturdays from 09:00 – 16:00), email us at asiakaspalvelu@sahkolaitos.fi or by filling in a contact form on our webpage.

Where can I find my consumption data?

You can find your consumption data on the portal. The consumption details are taken remotely from a consumption meter. You will be able to inspect your consumption with an average two-day delay.

What does weather-normalized consumption mean?

Weather-normalized consumption data is calculated based on the Finnish Meteorological Institution’s heating degree days and Motiva’s calculation formula. With the help of a heating degree day, the consumption of heating energy is standardised in order to compare the energy consumption of a building in different months or years as well as comparing buildings in different municipalities. The heating degree day is used in estimating the need for heating a building because the energy consumption of a building is almost linear to the difference between the outside and inside temperature.

Why can I not see consumption details for a certain usage area?

Remote meters are read once a day, however on rare occasions the data cannot be accessed remotely and thus that day’s consumption cannot be found on the portal. The consumption details will be uploaded immediately once the remote connection is re-established.

Why does the consumption details on the portal not match the details on my invoice?

We sometimes need to round off consumption details, however this does not affect the invoiced amount as this will always be completely accurate.

How can I change my billing details?

Please contact our customer service by telephone (020 630 3000, weekdays from 8:00 – 20:00, Saturdays from 09:00 – 16:00), by email (asiakaspalvelu@sahkolaitos.fi) or by filling out the form found on the Sähkis-portal.

How can I find details on service disruptions?

We will send disruption details by email to all users of the portal. You may add additional email addresses through the “disruption message settings”. We also send information by post mail for now.

How can I forward service disruption details to other people needing the information via the Sähkis-portal?

You can forward disruption posts found in the Sähkis-portal page “Disturbances” by clicking the “Notify” button. Add the email addresses to the “Other people” field and click send.